What personal information do you collect?
We collect information when you: Place an order, create an account, fill out a form, provide your email, subscribe, and selected information whenever you visit our site.
This may include your name, email, shipping address, or phone number as well as any order payment information you provide. However we do not directly retain any of your credit card payment information – any credit card or apple pay, google pay information is processed securely and privately through our processing agency and we have no access to this information.
You can always browse our site anonymously if you choose not to provide this info.
How is my information used?
We use the information you provide to:
- Improve your experience on our website
- Provide Customer Service & Support if needed
- Complete your orders
- Send you email updates, promotions and other site-related communications
We never sell or share your personal information except with trusted partners who help us run our business (like payment processors or delivery providers), and only as needed to serve you. If compelled by legal authorities we may be required to share information to comply with the law.
Is my information secure?
Yes. We take security seriously. Here’s how we protect your data:
- Orders go through secure servers using SSL (Secure Socket Layer) encryption
- Sensitive payment details are stored securely by our payment providers and are only accessible to authorized personnel
Do you use cookies?
Yes, we use cookies to make your shopping experience better. Cookies help us:
- Remember what’s in your shopping cart
- Understand your preferences
- Track promotions and site performance
- Improve the site experience overall
You can disable cookies through your browser, but some features (like checkout) might not work properly if you disable cookies.
Do you have third-party links on your site?
Yes, sometimes we link to other websites or services. These third-party sites have their own privacy policies, so we encourage you to review those separately. We are not responsible for their content or practices.
How can I manage or update my personal information?
If you have an account with us, you can log in at any time and update your details under “My Account.”
How can I unsubscribe from emails?
At the bottom of every marketing email we send, there’s an unsubscribe link. Click it anytime to stop receiving emails from us. You can also contact our support team to be removed.
What about my rights under California law?
If you're a California resident, we comply with the California Online Privacy Protection Act (CalOPPA). We will not share your personal information with third parties without your consent.
Do you collect information from children?
No. We follow the Children’s Online Privacy Protection Act (COPPA). Our site and services are not designed for anyone under 13, and we do not knowingly collect their data.
Does this policy apply offline?
This privacy policy applies only to information collected through our website, not to information we may collect offline.
Where can I read your Terms & Conditions?
Please see our Terms & Conditions page for details about using our site, including disclaimers and limitations of liability.
What if this policy changes?
Your Consent - By using our site, you consent to our privacy policy.
If we update our privacy policy, we’ll post the changes here. If the update is significant, we may also notify you by email or during your next visit.
Who can I contact with questions?
1‑800‑846‑7052
info@kiefer.com
Kiefer Aquatics | 903 Morrissey Drive | Bloomington IL 61701